About This Site
Unified customer support platform with AI agent, help center, and changelog. ReleaseDock is an all-in-one customer support and product communication platform. It unifies a live chat widget, an AI support agent, a hosted help center, a shared support inbox, and a product changelog into a single platform. Built to be embedded seamlessly via a single script tag into websites, it helps teams manage customer-facing interactions, automatically deflect repeat questions using AI, and announce product updates directly to users without requiring separate integrations or extensive engineering setup.
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Key Features AI
Core Features
Embeddable widget mounted inside a Shadow DOM to isolate styles
AI support agent that answers using knowledge base citations and hands off with full transcripts
Shared, unified inbox with ticketing, internal notes, assignments, and email threading
Branded, searchable self-serve help center served on custom domains with SSL
Block-based changelog editor with slash commands, scheduled publishing, and email notifications
Widget authentication via JWT for secure, authenticated user tracking
Advantages
Zero-migration setup that can be running in minutes via a single script tag
Shadow DOM protection ensures the widget does not conflict with website CSS or JavaScript
Offers a fully-featured free-forever tier for basic customer messaging
Comprehensive platform combining support, documentation, and release logging under one subscription
缺点：Advanced features like workflows and certain announcement tools are marked as coming soon
缺点：Free plan is strictly limited to 1 team seat
缺点：The initial trial period for paid features lasts only 7 days
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