NLU 2

Voiceflow is a conversation design platform for building and deploying AI Agents. Voiceflow is the leading conversation design platform used by 100,000+ people from companies big and small to build Assistants together. It helps product teams build, manage, and deploy AI Agents to automate customer experiences. Users can collaboratively design, prototype and build Assistants of any scale or complexity on Voiceflow.

Enterprise AI platform for customer service and contact centers. Cognigy provides generative and conversational AI-powered customer service solutions for businesses, enabling them to deploy AI Agents in contact centers for fast, personalized, and exceptional service. Their Cognigy.AI platform offers a comprehensive suite of capabilities including Generative AI, Agentic AI, Knowledge AI, NLU, and tools for experience orchestration, agent augmentation, and multimodal customer experience across voice and chat channels. They aim to transform customer self-service and empower human agents.