AI Simulations 2

AI-powered platform for CX QA, training, insights, and coaching. Intryc is an AI-powered platform designed to elevate customer experience by simplifying ticket reviews, boosting agent performance, and transforming customer experience with actionable insights. It offers solutions for automating Quality Assurance (QA), training agents with real-case AI simulations, providing performance insights, and offering auto-coaching. Intryc aims to cut onboarding time by 50%, save CX leads 12-15 hours of manual training each week, eliminate manual QA work, and provide personalized, real-time training and insights to CX teams and agents. The platform integrates with over 20 helpdesks and knowledge base applications and guarantees 90% accuracy for its AI QA.

QA and observability platform for reliable Voice AI agents. Roark is a QA + Observability Layer for Voice AI, designed to help teams ship reliable voice agents. It provides comprehensive tools for monitoring live calls, running simulations at scale, and transforming call failures into repeatable tests. Roark tracks over 40 built-in call metrics, offers multi-speaker analysis, and enables on-demand or automated evaluations. For pre-deployment, it allows stress-testing agents with simulated callers across various accents, languages, and speaking styles, using graph-based scenarios and configurable personas. Roark also features one-click native integrations with popular voice platforms like VAPI, Retell, LiveKit, and Pipecat Cloud.