Customer Service AI 1

QA and observability platform for reliable Voice AI agents. Roark is a QA + Observability Layer for Voice AI, designed to help teams ship reliable voice agents. It provides comprehensive tools for monitoring live calls, running simulations at scale, and transforming call failures into repeatable tests. Roark tracks over 40 built-in call metrics, offers multi-speaker analysis, and enables on-demand or automated evaluations. For pre-deployment, it allows stress-testing agents with simulated callers across various accents, languages, and speaking styles, using graph-based scenarios and configurable personas. Roark also features one-click native integrations with popular voice platforms like VAPI, Retell, LiveKit, and Pipecat Cloud.