Retention campaigns 1

AI-powered customer adoption and retention guidance for SaaS teams Userlens is a customer adoption and retention engine for B2B SaaS and product-led growth teams. Its adoption agent, Lumi, combines database, warehouse, and product analytics data to understand each person and company, identify users who are falling behind or missing key features, and create personalized guidance. Teams define an adoption goal, target audience, tone, context, and guardrails, while Lumi drafts behavior-based nudges and measures whether product adoption actually improves.