About This Site
AI-powered customer interviews and research insights at scale Koji is an AI-native customer research platform that conducts moderated interviews through voice, chat, or phone. It combines the reach and structure of surveys with the depth of qualitative interviews by adapting questions, asking follow-ups, analyzing responses, identifying themes and sentiment, and generating traceable, decision-ready reports. Koji supports multilingual research, participant recruitment, study design, exports, APIs, and enterprise security controls.
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Key Features AI
Core Features
AI-moderated voice, chat, and phone interviews
Adaptive follow-up questions that explore the reasons behind responses
Automated thematic analysis, sentiment analysis, and research reports
Multilingual interviews in more than 30 languages
Study design assistant for research objectives and interview guides
Participant recruitment through shared links, website embeds, and a global panel
Traceable insights linked to supporting interview quotes
Structured and open-ended questions, including scales and choice questions
CSV, JSON, transcript, and report exports
API and MCP integrations
Team workspaces and enterprise collaboration controls
GDPR compliance, EU data residency, PII redaction, and no training on customer data
Advantages
Combines survey-scale research with interview-level depth
AI interviews can run in parallel and produce insights in hours
Adaptive probing generates more detailed reasoning than static surveys
Supports voice, chat, and phone-based research
Offers multilingual interviews with natural phrasing and regional voices
Insights are traceable to source quotes and interview transcripts
Includes participant recruitment and website embedding options
Provides exports, API access, and MCP integration on eligible plans
Includes a quality guarantee where interviews scoring below 3 out of 5 are not charged
Offers GDPR compliance, EU data storage, and no AI training on customer data
缺点：Paid plans start at €29 per month and additional credits cost €1 each
缺点：Voice interviews consume three credits, making them more expensive than text interviews
缺点：Monthly plan credits expire after 30 days
缺点：Advanced features such as outbound calls, SSO, audit logs, team spaces, and custom workflows require Enterprise
缺点：Enterprise pricing starts at €500 per month and may require a paid pilot
缺点：AI-generated follow-ups and analysis may still require human review
缺点：Some capabilities, including adaptive probing and managed panel recruitment, may have availability limitations
缺点：The platform is primarily designed for structured customer and market research rather than unrestricted qualitative research
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