About This Site
Multichannel customer care platform with AI chatbots for efficient customer communication and sales. NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.
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Key Features AI
Core Features
Omnichannel platform
AI chatbots for automation
Single shared inbox
Big Data Text Analytics
Quality Reviews
Data Reporting
Client portfolio management
Advantages
All-in-one solution for managing multiple channels
AI-powered chatbots for automated responses
Big Data Text Analytics for customer behavior insights
Free trial period to test the platform
Secure data storage and segmentation
缺点：Individual messenger channels require separate subscriptions
缺点：Custom-made chatbot development may incur additional costs
缺点：API integration for additional channels requires individual requests
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30-Day Click Trend
08-24
09-07
09-22
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