Big Data Text Analytics 1

Multichannel customer care platform with AI chatbots for efficient customer communication and sales. NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.