About This Site
AI helpdesk for automated multichannel B2B customer support Talki is an AI-native B2B customer support helpdesk for gaming, fintech, and other growing teams. It combines web chat, email, and Telegram conversations in one shared inbox. Its AI agent uses a company’s documentation and customer context to answer routine tickets, resolve issues automatically, and escalate complex requests to human agents. Talki also provides payment and customer profile context, built-in translation, macros, analytics, Telegram integration, and workflow automation.
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Key Features AI
Core Features
AI-powered ticket replies, resolution, and escalation
Shared inbox for web chat, email, and Telegram
Customer, payment, plan, and MRR context inside tickets
Telegram-native customer support bridge
Knowledge base generated from company documentation
Built-in two-way translation powered by DeepL
One-line macros for actions such as refunds, tagging, and closing tickets
Support analytics for response time, resolution rate, AI share, and CSAT
Integrations with Telegram, Slack, Stripe, WhatsApp, Discord, and webhooks
Advantages
Automates routine support tickets end-to-end
Supports web chat, email, and Telegram in one inbox
Provides customer and payment context directly in tickets
Can be set up in minutes without engineers
Includes Telegram-native support capabilities
Offers built-in translation for multilingual support
Includes a free plan and a 7-day trial without requiring a credit card
缺点：The free plan is limited to one agent and 100 chats per month
缺点：AI resolution quotas apply to paid plans
缺点：Advanced automation features are reserved for higher-tier plans
缺点：The platform is primarily designed for B2B support teams rather than general-purpose helpdesk use
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30-Day Click Trend
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09-07
09-22
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