Rallied

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About This Site

AI technician that automatically resolves repetitive MSP help desk tickets Rallied is an AI technician for managed service providers (MSPs) that connects to PSA, RMM, Microsoft 365, identity, documentation, and collaboration tools to resolve L1 and L2 support tickets automatically. It executes tasks such as password resets, account unlocks, MFA-related fixes, mailbox permissions, group membership changes, onboarding, and offboarding. Rallied can also triage tickets, ask users relevant questions, update PSA records, notify requesters, retrieve documentation, and dispatch issues to the appropriate technician. The service is designed to connect and begin operating within the same week without workflow building, a dedicated administrator, or an implementation fee. Its website also provides a free MSP ROI calculator that estimates the annual cost of repetitive help desk work and potential automation savings.

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Key Features AI

Core Features
Autonomous resolution of L1 and L2 tickets
Password resets, account unlocks, MFA fixes, permission changes, and group membership updates
Automated onboarding and offboarding across M365, identity, RMM, and PSA systems
Ticket triage, categorization, user questioning, prioritization, and dispatch
Automatic user notifications and PSA ticket updates or closure
Integrations with ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Microsoft 365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, and Atlassian
Configurable autonomy and human approval guardrails
Free MSP ROI calculator for estimating repetitive-ticket costs and automation savings
Advantages
Performs actions instead of only suggesting next steps
Can resolve repetitive tickets without direct technician involvement
Supports common MSP PSA, RMM, identity, M365, and documentation systems
Designed for same-week deployment
No implementation fee is stated
Includes a 30-day free trial with integration tuning
Supports configurable human approval controls
ROI calculator quickly estimates labor costs and potential savings
缺点:Pricing for the paid service is not publicly listed
缺点:Requires access to and integration with multiple business systems
缺点:Autonomous actions require careful permission and guardrail configuration
缺点:The service is focused primarily on MSP help desk workflows rather than general IT automation
缺点:The ROI calculator uses estimates and may not reflect every organization's actual ticket mix

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30-Day Click Trend

08-24 09-07 09-22

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