MSP automation 1

AI technician that automatically resolves repetitive MSP help desk tickets Rallied is an AI technician for managed service providers (MSPs) that connects to PSA, RMM, Microsoft 365, identity, documentation, and collaboration tools to resolve L1 and L2 support tickets automatically. It executes tasks such as password resets, account unlocks, MFA-related fixes, mailbox permissions, group membership changes, onboarding, and offboarding. Rallied can also triage tickets, ask users relevant questions, update PSA records, notify requesters, retrieve documentation, and dispatch issues to the appropriate technician. The service is designed to connect and begin operating within the same week without workflow building, a dedicated administrator, or an implementation fee. Its website also provides a free MSP ROI calculator that estimates the annual cost of repetitive help desk work and potential automation savings.