Support automation 3

All-in-one customer messaging software with live chat, chatbots, and knowledge base. Chaport is an all-in-one customer messaging software that combines multi-channel live chat, chatbots, a knowledge base, and more. It provides a platform for businesses to connect with customers through live chat, email, Facebook, Telegram, and Viber, all managed from a single interface. Chaport aims to automate sales and support with chatbots, encourage customer self-service through a knowledge base, and offer various integrations and API capabilities to connect with other apps.

Enterprise AI agents for autonomous omnichannel customer support Decagon is an enterprise conversational AI platform for deploying autonomous customer support agents across voice, chat, and email. Its agents use natural-language Agent Operating Procedures (AOPs) to reason through complex customer requests and perform real-world actions such as refunds, account updates, rebooking, and appointment changes. The platform helps teams build, test, optimize, and scale reliable AI agents without requiring an engineering sprint for every update. It also provides integrations, workflow tools, experimentation, testing, analytics, proactive agents, and always-on quality monitoring.

AI documentation and knowledge base software for current docs. Documentation.AI is an AI documentation and knowledge base software designed to create and publish beautiful, always-current product documentation. It features a built-in AI agent that helps write and maintain content, connecting to development and support tools for context. Users can edit content via a web interface, the AI agent, or through docs-as-code workflows. The platform also includes a built-in AI assistant that provides users with instant, cited answers, aiming to reduce support load. It keeps documentation fresh, accelerates onboarding, reduces support tickets, helps close deals, and ensures content is discoverable in AI-powered search.