Conversation analytics 2

Call analytics software to improve marketing, sales, operations, and customer experience. Infinity's call analytics solution helps you improve marketing campaign performance, accelerate sales, streamline operations, and nail CX. It measures, analyses, and reports on what happens before, during, and after phone calls, gathering data and performance insight from every single call you make and receive.

Enterprise AI agents automate customer support across voice, chat, and email. Giga provides enterprise AI agents for customer support across voice, chat, and email. Its agents handle complex customer conversations, complete requests, follow up when needed, and pursue relevant sales opportunities. The platform lets teams configure agent policies, knowledge, and tools, trace performance metrics back to conversations, and work with Scout to identify and test improvements. Giga also offers tools for building multimodal agents, operating them from a CLI, and executing workflows in browser-based systems without APIs.