Contact center automation 2

Enterprise AI agents automate customer support across voice, chat, and email. Giga provides enterprise AI agents for customer support across voice, chat, and email. Its agents handle complex customer conversations, complete requests, follow up when needed, and pursue relevant sales opportunities. The platform lets teams configure agent policies, knowledge, and tools, trace performance metrics back to conversations, and work with Scout to identify and test improvements. Giga also offers tools for building multimodal agents, operating them from a CLI, and executing workflows in browser-based systems without APIs.

Enterprise AI agents for autonomous omnichannel customer support Decagon is an enterprise conversational AI platform for deploying autonomous customer support agents across voice, chat, and email. Its agents use natural-language Agent Operating Procedures (AOPs) to reason through complex customer requests and perform real-world actions such as refunds, account updates, rebooking, and appointment changes. The platform helps teams build, test, optimize, and scale reliable AI agents without requiring an engineering sprint for every update. It also provides integrations, workflow tools, experimentation, testing, analytics, proactive agents, and always-on quality monitoring.