AI agent orchestration 1

Enterprise AI agents for autonomous omnichannel customer support Decagon is an enterprise conversational AI platform for deploying autonomous customer support agents across voice, chat, and email. Its agents use natural-language Agent Operating Procedures (AOPs) to reason through complex customer requests and perform real-world actions such as refunds, account updates, rebooking, and appointment changes. The platform helps teams build, test, optimize, and scale reliable AI agents without requiring an engineering sprint for every update. It also provides integrations, workflow tools, experimentation, testing, analytics, proactive agents, and always-on quality monitoring.