Omnichannel 31
Omnichannel AI chatbot platform for automated customer engagement and business automation.
Elastic AI Chatbot is an omnichannel platform designed to automate businesses by engaging customers 24/7 across 12+ social channels. It aims to increase revenue, reduce operational costs, and improve customer satisfaction. The platform supports WhatsApp, GMB, Facebook, Instagram, Video Chat, ChatGPT, Shopify, JSON, and APIs. It offers solutions for automated customer support with features like AI chatbots, live chat, and multilingual support.
AI-driven social customer service and marketing solution for global businesses.
Mixdesk is an AI-driven social customer service solution designed for global expansion. It integrates various channels such as websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS. Mixdesk offers AI-powered global customer service and outbound marketing solutions, integrating LiveChat, Email, and overseas social media channels to help cross-border enterprises achieve sustained global business growth. It features AI Agents powered by large language models, omnichannel communication, automated workflows, proactive marketing, team collaboration, and AI data insights.
AI-powered solutions for demand forecasting, inventory optimization, and lifecycle pricing.
Antuit.ai (now part of Zebra Technologies) is an AI-powered solution provider specializing in demand forecasting and omnichannel inventory optimization. They offer lifecycle pricing solutions, including strategic, retail price optimization, promotional, and seasonal pricing analytics to help retailers optimize markdowns and promotions.
AI-powered platform for understanding and improving customer interactions.
Telemo is an AI-powered platform designed to help businesses understand and improve customer interactions. It offers solutions like AI Agents, Cloud PBX, Sentiment Analysis, and Omnichannel support to enhance customer experiences and streamline communication. Telemo leverages AI to provide insights into customer interactions, build trust, and drive positive change.
AI platform for customer engagement, feedback, and growth via intelligent agents.
Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive growth across various channels such as WhatsApp, SMS, and Web. It aims to boost retention, prevent poor experiences, and unlock real-time insights at scale. The platform provides AI agents for customer listening and feedback collection, tailored to deliver value across multiple industries including retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Permut's AI agents are secure, intelligent, scalable, powered by multiple AI models, learn and improve over time, and are built on proprietary knowledge bases. They offer seamless integrations with CRM, POS, and other data sources, and are omnichannel by design. Permut facilitates richer feedback collection for metrics like NPS, CSAT, Voice of Customer, product reviews, purchase experience, and churn detection, transforming these into actionable insights via an interactive AI-powered dashboard.
Complete chat solutions to improve business communication and customer engagement.
TapTalk.io provides complete chat solutions that can change your business for the better. It offers products like Omnichannel, In-App Chat SDK, and OTP via WhatsApp to optimize business communication and customer engagement.
No-code AI platform automating customer support for E-commerce brands across multiple channels.
SigmaMind AI is a no-code platform that helps E-commerce brands automate their customer support using AI. It allows customer support teams to fully or partially automate the resolution of customer tickets. AI automatically replies, tags, and closes tickets, resulting in exceptional customer experience and increased productivity at reduced cost. SigmaMind AI resolves support tickets across all channels like Voice, Email, Chat, Social Media, SMS etc. It integrates with existing technology stacks and delivers tailored responses based on customer history and preferences.
AI-powered loyalty and rewards platform for customer retention and brand advocacy.
Zinrelo is an AI-powered SaaS loyalty software that offers holistic rewards programs leveraging zero & first-party data. It enables transactional, social, and emotional loyalty, backed by deep analytics and strategy consultation, serving global brands for 14 years. The platform aims to increase repeat purchases, drive retention, and turn customers into brand advocates. Zinrelo provides features like loyalty rewards, incentive engines, personalization, gamification, and omnichannel loyalty capabilities.
AI-powered customer service tool for multi-channel communication and support.
WitChat is a customer service tool designed to simulate conversations with human users. It uses artificial intelligence to understand and respond to queries, and provide information or assistance in various tasks. WitChat enhances customer interactions via text, mobile, phone, email, chat, and social media.
All-in-one omnichannel platform for customer engagement.
Trring Me is an all-in-one omni-channel platform designed for businesses to manage customer chats, automate replies, and send bulk messages across various channels including WhatsApp, Instagram, Telegram, and Facebook. It integrates CRM, chatbots, and campaign tools, offering a Conversational AI platform to boost customer engagement and streamline business operations.
AI-powered customer support platform that executes real actions - refunds, orders, shipping. not just answers. $99/mo flat,unlimited. 32+ integrations, governed AI with full audit trail.
Corebee is the AI customer support platform that doesn't just answer questions - it takes action.
While most AI support tools are glorified FAQ bots, Corebee's Action AI executes real tasks: processing refunds, updating shipping, managing orders, and resolving tickets autonomously with 65+ built-in tools.
Corebee uses a 3-tier AI routing system that automatically selects the right approach for each query. Tier 1 handles instant responses
for common questions. Tier 2 matches against your self-learning knowledge base. Tier 3 uses LLM reasoning for complex issues that require real action.
With 32+ out-of-the-box integrations including Shopify, Slack, WhatsApp, Jira, Salesforce, and HubSpot, Corebee connects to your
existing stack in minutes. Every AI decision comes with a full audit trail and configurable approval workflows, giving you complete visibility and control.
Unlike Intercom ($0.99/resolution), Zendesk ($55-115/agent/month), or Freshdesk (per-seat pricing), Corebee charges a flat $99/month for
unlimited agents, unlimited conversations, and every feature included. No hidden fees. No usage caps. Predictable costs that don't punish growth.
Built for SMBs with 1-100 employees who need enterprise-grade AI support without enterprise pricing.
Omnichannel platform for building callbots, voicebots, and chatbots for automated customer interactions.
hellomybot.io is a conversational agent platform designed for companies and developers to build callbots, voicebots, and chatbots. It offers an omnichannel bot platform (SaaS) to create various conversational agents, enabling businesses to automate marketing, sales, and support interactions. The platform integrates with existing enterprise and CRM systems, providing 24/7 consumer service and reducing human support costs.
WiiChat is a chatbot platform for building AI-powered chatbots across multiple channels.
WiiChat is a chatbot platform designed for companies to build chatbots across multiple channels. With WiiChat, you can create anything from basic to advanced AI chatbot conversations that qualify leads, answer FAQs, and increase support efficiency and sales. It offers features like omnichannel support, speech-to-text, sentiment analysis, and CRM integration.
UChat is an omnichannel chatbot platform for automating customer engagement across multiple social channels.
UChat is an omnichannel chatbot platform that allows businesses to automate customer engagement across 16+ social channels without coding. It integrates with openAI & chatGPT to build A.I powered chatbot that help you engaged visitors and answer all FAQ questions instantly, 24x7. UChat supports channels like Web Chat, Facebook Messenger, Instagram, WhatsApp, Google Business Messenger, Email, Voice, WeChat, Telegram, SMS, Slack, Viber, Line, Intercom, Jivo Chat, and VK. It offers a visual flow builder, built-in ecommerce features, centralized inbox & live chat, and integrations with various platforms.
Versabot automates omnichannel outreach, content generation, and customer service using AI-powered bots.
Versabot is a service that helps you automate omnichannel outreach, content generation, and overall productivity. Its customizable platform allows you to create custom-voiced calling campaigns, integrate web and CMS content into workflows, and more. It automates outreach, content generation, and customer service with AI-powered bots, connecting with customers via email, phone, SMS, WhatsApp, chat, and Telegram.
LIFEDATA: WhatsApp data infrastructure for AI, revenue recovery, and omnichannel solutions.
LIFEDATA is a data infrastructure for WhatsApp, offering AI agents, data platforms, and business solutions. It helps businesses leverage WhatsApp data for revenue recovery, GDPR compliance, and omnichannel strategies. LIFEDATA provides tools for marketing automation, customer engagement, and B2B solutions, enabling businesses to transform WhatsApp into a business infrastructure.
[24]7.ai provides customer experience management services, solutions, and an AI-powered omnichannel CX platform.
[24]7.ai is a leading provider of personalized, accurate, and effective customer experience management services, solutions, and platforms. They offer end-to-end CX management, managed customer engagement, and various solutions for customer acquisition, self-service, contact center software, and customer engagement. They serve industries like consumer packaged goods, education, financial services, healthcare, insurance, retail, telecom & communication, travel & hospitality, utilities, and pet.
Helpix AI is an AI platform for automated customer service and sales across multiple channels.
Helpix is an AI platform that converses in your language via texts, emails, social media, live chats, and WhatsApp. Utilising an optichannel approach, it quickly answers questions just like a human would. It is an AI automation for customer service that responds instantly to client queries and maximises efficiency effortlessly. It offers automated customer service and sales across all channels.
Conversational engagement platform leveraging WhatsApp Business API for marketing, commerce, and support.
Anantya.ai is a conversational engagement platform that helps businesses leverage the WhatsApp Business API for marketing, commerce, and support. It offers features like broadcasting, automation, live chat, WhatsApp Catalogues, and Click-to-WhatsApp Ads. It aims to provide an omnichannel presence across all platforms, powered by AI.
E-commerce & customer service communication management software powered by AI.
Supermoon is an E-Commerce & Customer Service Communication Management Software that streamlines communication management for businesses. It empowers users to deliver exceptional client support, build enduring customer relationships, and save time by simplifying customer support with AI.
Business messaging platform for sales, marketing, and support with AI-powered features.
Crisp is a business messaging platform designed for sales, marketing, and support. It offers features like a knowledge base, omnichannel team inbox, chatbot, CRM, and more, allowing businesses to build their own customer success strategies. Crisp centralizes inbound messages from various channels into one collaborative inbox, streamlines workflows with AI-powered automations, and enables personalized customer interactions through unified data.
Video commerce platform connecting brands and customers through interactive video experiences.
Firework is a video commerce platform designed to transform online and offline shopping experiences. It helps brands connect, captivate, and convert customers through an all-in-one solution featuring AI Video Assistants, Video Showrooms, 1:1 Video Chat, and Shoppable Video. Firework aims to bring in-store experiences and human connections online, driving engagement and conversions for various industries.
Conversational AI platform for ecommerce, automating support and driving sales.
Gorgias is a Conversational AI platform for Ecommerce that helps brands drive more sales and automate support. It integrates a helpdesk with AI Agent, chat, FAQ, and other tools. It is trusted by over 15,000 brands.
AI-powered customer service CRM platform with omnichannel messaging and unified customer view.
Kustomer is an AI-Powered Customer Service CRM Platform that delivers faster, richer experiences to customers with omnichannel messaging, a unified customer view, and AI-powered automations. It combines CRM, ticketing, and AI into one platform.
