Ferndesk

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About This Site

AI-maintained help center that verifies and updates product documentation Ferndesk is a complete help center for software teams, paired with Fern, an AI agent that checks help articles against a product, identifies outdated information, and drafts corrections. It connects to sources such as code repositories, product interfaces, and support tools to help keep documentation accurate as products change. Ferndesk also provides a public or private help center, AI-powered customer answers, an in-app widget, API documentation, translations, analytics, and migration tools.

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Key Features AI

Core Features
AI agent verifies help articles against code and the live product, and drafts corrections
Automatic documentation drafts from pull requests and product releases
Scheduled audits and automated screenshots to catch stale documentation
Help center with custom domain or subfolder hosting and unlimited articles
AI conversations based on verified documentation
In-app self-service widget with search, articles, and AI chat
OpenAPI documentation with an interactive try-it playground
Private and authenticated help centers
AI translations and multilingual help centers
Search, missed-search, answer-failure, and feedback analytics
Migration tools that preserve URLs and bring over articles and images
API and MCP access
Advantages
Checks documentation against product and code changes
Drafts updates for human approval rather than publishing without approval
Supports help center, AI support, widgets, API docs, translations, and analytics in one plan
Migration is designed to preserve URLs, images, and redirects
Can work alongside an existing support tool
Offers a seven-day free trial without requiring a credit card
缺点:Fern verifies and updates articles stored in Ferndesk, so existing documentation must be imported
缺点:The standard Pro plan costs $149 per month after any applicable introductory offer
缺点:Pro includes limits such as 1,000 AI conversations per month, five languages, and five seats
缺点:SAML SSO, SCIM provisioning, and white-glove onboarding are Enterprise features

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