Agent Assist 5
Conversational AI platform automating support with virtual agents, agent assist, and process automation.
Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.
AI-powered contact center intelligence platform for customer insights and automation.
Level AI is a contact center intelligence platform that uses AI to uncover customer insights and drive business outcomes. It enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations. Level AI's AI uses semantic intelligence to understand support interactions to improve contact center team performance.
AI Contact Center Software for unified digital and voice customer experience.
Glia provides AI Contact Center Software Solutions designed to upgrade customer experience by automating, assisting, and analyzing every interaction across digital and voice channels with one unified platform. It aims to help organizations build a cost-efficiency powerhouse for the AI era, offering solutions for various industries like banking, healthcare, credit unions, and insurance, and for different roles within a contact center (customers, managers, agents, executives). The platform features a unique 'Priceless Pricing™' model that offers unlimited usage without per-minute, per-seat, or per-token fees.
Agentic AI platform for enterprise to boost revenue, productivity, and reduce costs.
Aisera is an Agentic AI platform for the enterprise that helps businesses accelerate revenue growth, enhance productivity, and reduce costs. It offers AI Copilot, Agent Assist, AI Voice Bot, and AIOps solutions. The platform provides features like AI Search, AI Agents, Dynamic Action Flows, AI Agent Orchestration, Enterprise LLM, AI Workflow Builder, and Gen AI Summarization.
AI platform transforming contact centers for better CX and revenue growth.
Cresta combines the best of AI and humans, transforming conversations and workflows in contact centers to save money, improve CX, and scale revenue growth. It offers a unified platform for human and AI agents, providing self-service, live coaching, and post-call insights. Cresta's AI uncovers expertise so teams can make every customer conversation count.
